REFUND & CANCELLATION POLICY

Effective October 4, 2026

This policy applies to products and services sold by A+ Technologies, Inc., doing business as A+ AI Lab ("A+ AI Lab"). If a signed proposal, order form, statement of work, subscription agreement, or invoice contains different refund or cancellation terms, that written agreement controls.

CUSTOM AND SPECIAL-ORDER HARDWARE

AI workstations, custom-built computers, special-order components, customer-specific configurations, and other made-to-order products may involve procurement, assembly, configuration, licensing, or testing before delivery. Once hardware has been ordered or custom work has begun, amounts attributable to noncancelable purchases, completed labor, configuration work, shipping, licensing, restocking fees, or other committed costs are not refundable except where required by law or expressly agreed in writing.

STANDARD OR UNOPENED HARDWARE

A+ AI Lab may, at its discretion, accept a return of eligible standard-stock hardware requested within 14 days of delivery if the item is unopened, unused, complete, and in resalable condition. Approved returns may be subject to manufacturer restrictions, return shipping, and reasonable restocking charges. Used, refurbished, custom-built, configured, special-order, clearance, or license-bound items are generally not returnable unless defective or otherwise agreed in writing.

DEFECTIVE OR DAMAGED PRODUCTS

If a product arrives materially damaged or appears defective, contact us promptly through the Contact page so we can evaluate the issue. Depending on the product and circumstances, the appropriate remedy may be troubleshooting, repair, replacement, manufacturer warranty service, or another commercially reasonable solution. Manufacturer warranty terms may apply to individual components.

PROFESSIONAL SERVICES

Fees for consulting, deployment, configuration, integration, training, troubleshooting, data migration, development, support, or other professional services are not refundable for work already performed. If a project is canceled before completion, the customer remains responsible for completed work, committed third-party costs, and noncancelable purchases. Any unearned prepaid balance remaining after those amounts are applied will be refunded unless the applicable written agreement states otherwise.

DEPOSITS

Unless otherwise stated in writing, a deposit is applied to project costs. If a project is canceled before procurement or work begins, an unused deposit may be refundable. After procurement, scheduling commitments, configuration, or other work begins, the deposit may be applied to actual labor, materials, licenses, shipping, restocking charges, and other committed costs. Any remaining unearned balance will be handled according to the applicable project agreement and law.

RECURRING SERVICES AND SUPPORT PLANS

Recurring plans may be canceled prospectively according to the applicable subscription or service agreement. Unless otherwise stated, cancellation stops future renewals but does not create a refund for a billing period that has already begun or for services already delivered. We may provide a prorated or other refund when required by law or expressly agreed in writing.

THIRD-PARTY FEES

Cloud usage, API fees, software licenses, subscriptions, shipping, payment-processing charges, and other third-party costs may be nonrefundable under the provider's rules. We cannot guarantee refunds of amounts paid to third parties.

HOW TO REQUEST A CANCELLATION OR RETURN

Submit the request through the Contact page at APlusAILabs.com and include enough information for us to identify the order, project, or service. Do not ship equipment back without return instructions or authorization.

A+ AI Lab reserves the right to decline a return or refund that does not meet this policy, subject to applicable law and any controlling written agreement.